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Refund Policy

A legal disclaimer

Ellington & Ash – Refund & Cancellations Policy

Effective Date: 8/7/25

At Ellington & Ash, we specialize in crafting personalized, made-to-order suits. Since each garment is customized to individual specifications, we do not offer standard refunds once an order request is placed and processing has begun.

1. Suit Request Process

  • Our website allows you to submit custom suit requests, which are then reviewed and priced by our team.

  • Once your request is confirmed (including fabric, measurements, and styling) and a deposit is paid, production begins.

2. Refund & Cancellation Guidelines

  • Order Cancellation Before Confirmation
    If you decide to cancel before your request has been confirmed, a full refund of any amount paid (including deposit) will be processed promptly.

  • Cancellation After Confirmation / During Production
    Once your custom suit order is confirmed, paid for, and placed into production, it becomes non-refundable due to its uniquely-made nature.

  • Returns & Replacements
    Since each item is custom-made, we cannot accept returns. However, if there is a manufacturing fault or error (e.g., incorrect stitching, sizing, or material discrepancy), please contact us immediately. We will assess and rectify any issues via repair, replacement, or credit, based on the situation.

3. Contact for Assistance

For inquiries related to cancellation, sizing adjustments, or issues with suit craftsmanship:

4. Why No Standard Refunds?

Our suits are not held in inventory and are created specifically for you—by cut, fabric, and fit. This ensures exclusivity and precision, but also means each garment is uniquely tied to your order, making standard cancellations or returns unfeasible.

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